Benefits Administrator

What you´ll do

Benefits Administration

• Administer and support day-to-day operations of country-specific and Norden-wide benefits programs, including health insurance, pension schemes, leave policies, and other local benefits.
• Be the primary contact for several benefit issues such as plan provisions, policy interpretation, procedures, coverage, enrollment eligibility, family status changes, claims, claims appeals procedures, and other benefit matters.
• Completion of the annual benefits reporting to Mercer
• Maintain accurate benefits data and ensure timely updates in HR systems and with benefit providers.
• Support annual benefits cycles such as renewals, open enrollment, and vendor updates.
• Ensure compliance with local legislation, internal policies, and audit requirements.

Employee Support & Communication

• Serve as a first point of contact for employee benefits questions, providing timely and clear responses.
• Prepare and deliver employee-friendly benefits communication, including guides, FAQs, presentations, and digital content.
• Support onboarding activities by providing benefits orientation to new hires.
• Provide clear, concise explanations of plan options, coverage features, and enrollment requirements.

Stakeholder & Vendor Management

• Build strong relationships with HR business partners, payroll teams, managers, and external benefit providers.
• Coordinate with vendors and brokers to ensure service delivery, issue resolution, and data accuracy.
• Support the Head of Total Rewards in vendor reviews, renewals, and contract management.

Data & Process Excellence

• Assist in benefits reporting, data audits, and analysis to ensure accuracy and identify improvement opportunities.
• Assist with Gender Pay Gap Reporting and other statutory reporting as required across the cluster.
• Online benefits administration and employee self-service sites. Assume primary responsibility for ongoing use of the site’s features and procedures including eligibility management, enrollment management, billing, reporting, and maintenance.
• Regular review of the clusters Benefits portal to ensure that documentation is current. 
• Help update and streamline processes, documentation, and internal controls.
• Support digitalisation efforts across the Norden benefits landscape.